PawHut Indoor Rabbit Hutch – 2-Layer Wooden Cage with Wheels

General Care & Storage
To get the most out of your Petszo delivery, please keep the following in mind:

• Edibles: Keep food and treats tightly sealed and stored in a cool, dry environment.
• Fabrics & Beds: Gently wipe clean or wash at 30ºC (always check the individual label first). Do not bleach.
• Safety First: Regularly check toys and accessories for damage and remove them if broken.
• Note: Always refer to the specific packaging for exact instructions.

Frequently Asked Questions (FAQ)
We've compiled answers to the most common questions about shopping at PETSZO. Can't find your question? Contact us at +44 7782 276061 or email us at support@petszo.co.uk.

1. What are your delivery times?
Orders are typically processed within 1-3 business days and spend 2-4 business days in transit. You can generally expect your order to arrive within 3-7 business days total. Once your order is dispatched, you will receive tracking information to monitor its progress.

2. What if my order is late?
While we strive for prompt delivery, carrier delays can occasionally happen. If your order does not arrive within the expected timeframe, please reach out to us. If a package is confirmed lost or significantly delayed by the courier, we will issue a replacement or a refund to ensure your complete satisfaction.

3. Can I return an item?
Yes. In compliance with UK Consumer Law, we offer a 14-day return period for most unused and unopened items in their original packaging. Please check our Refund & Return Policy for details and hygiene-related exemptions.

4. How can I track my order?
After your order is shipped, we will provide tracking details via email. You can use this information to check the delivery status directly with the carrier.

5. How do I contact customer support?
If you have questions about your order, shipping, or products, reach out to our support team:
Phone: +44 7782 276061
Email: support@petszo.co.uk

Ordering

Browse our range and add items to your cart as normal. Once you check out, you'll receive an order confirmation by email straight away.

Shipping & Delivery

Orders are processed within 1-3 business days. Delivery typically takes 7-20 business days depending on the product and warehouse it ships from, as items are sourced from our international supplier network. You'll receive a tracking number by email once your order ships.

Where do your products come from?

We work with a global network of trusted suppliers to bring you a wide range of pet food and supplies at fair prices. Because of this, delivery times can be a little longer than a typical UK-only retailer, but we choose our suppliers carefully for quality and reliability.

Do you charge customs or import fees?

Most orders arrive without extra charges. In rare cases, customs fees may apply depending on the item and its origin; these are the customer's responsibility if charged.

Can I track my order?

Yes. Once your order ships you'll receive a tracking link by email so you can follow its progress.

What if my order arrives damaged or wrong?

Contact us at support@petfoodsupply.co.uk with your order number and a photo of the item, and we'll sort out a replacement or refund.

How do I return an item?

See our Refund Policy page for full details on returns and refunds.

We want to be upfront about delivery so there are no surprises.

Processing time

Orders are processed and prepared for dispatch within 1-3 business days of purchase.

Delivery time

Standard UK delivery typically takes 7-20 business days from dispatch, depending on the product. If your order contains several items, they may occasionally arrive in more than one parcel.

Shipping costs

Shipping is calculated at checkout, and we offer free UK delivery on all orders over £35.

Tracking

You'll receive a tracking number by email as soon as your order ships. Please allow up to 48 hours for tracking to update.

Delays

We work hard to get your order to you on time, but occasionally delays can happen due to courier volume. If your order is significantly delayed, email support@petfoodsupply.co.uk and we'll look into it right away.