Refund Policy

Your satisfaction matters to us. Here's how returns and refunds work.

Returns

You have 30 days from delivery to request a return. To be eligible, items must be unused, unopened, and in their original packaging (this applies especially to food items for hygiene and safety reasons).

How to start a return

Email support@petfoodsupply.co.uk with your order number and reason for return, and we'll guide you through the next steps.

Refunds

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.

Damaged or incorrect items

If an item arrives damaged, faulty, or isn't what you ordered, contact us within 7 days of delivery with a photo and your order number, and we'll send a replacement or full refund at no extra cost to you.

Non-returnable items

Opened food items cannot be returned unless faulty, for hygiene and safety reasons.